Terms of service

PRIVACY POLICY

Last Updated: August 2026

At QAZI & MAK FOODS (PVT) LIMITED, operating under the brand Qazi Honey Nectar, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase through our website and online store.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, place an order, contact us, or otherwise interact with our Services, we may collect information such as:

Full name
Billing and shipping address
Phone number
Email address
Order and purchase details
Payment-related information
Delivery information
Information you provide when contacting our customer support
Reviews, feedback, or other information you voluntarily submit

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and website interaction data.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

Process and fulfill your orders
Arrange delivery of your products
Process payments
Send order confirmations and shipping updates
Communicate with you regarding your orders
Respond to customer service requests
Improve our products, website, and shopping experience
Prevent fraudulent or unauthorized transactions
Maintain the security of our website
Send promotional or marketing communications where permitted
Comply with applicable legal and regulatory requirements

3. PAYMENT INFORMATION

Payments made through our online store may be processed through third-party payment providers.

We do not intend to store your complete credit/debit card details on our own servers. Payment information may be collected and processed by the relevant payment service provider according to its own privacy policy and security practices.

4. SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and provide our Services.

Shopify may collect and process information relating to your use of our website and your transactions in order to provide its services. Your information may also be processed by Shopify and other service providers in countries outside Pakistan where necessary to provide the Services.

Our Terms of Service also explain that Shopify hosts and supports the technical operation of our online store.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

Keep your shopping cart functioning
Remember your preferences
Understand how visitors use our website
Improve website performance
Provide relevant marketing and advertising where applicable
Maintain website security

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

6. SHARING YOUR INFORMATION

We may share your personal information only when reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

Shopify
Payment processors
Courier and delivery companies
Website and technology service providers
Customer support providers
Marketing or analytics service providers, where applicable
Government authorities or legal bodies where required by applicable law

We do not sell your personal information to third parties as a business practice.

7. ORDER AND DELIVERY INFORMATION

To deliver your order, we may provide the necessary customer information to our delivery or courier partners, including your name, phone number, shipping address, and order details.

This information is used for the purpose of fulfilling and delivering your order.

8. MARKETING COMMUNICATIONS

If you subscribe to receive promotional communications from us, we may use your email address or phone number to send information about:

New products
Special offers
Discounts
Promotions
Brand updates

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option where available.

9. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Complete your orders
Provide customer support
Maintain business and transaction records
Resolve disputes
Prevent fraud
Meet applicable legal, accounting, and regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

12. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have the right to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Opt out of promotional communications
Ask questions about how your information is used

To make a privacy-related request, please contact us using the information below.

13. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children for the purpose of creating accounts or processing purchases without appropriate authorization.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

The updated version will be posted on this page with a revised Last Updated date.