Refund policy

Return, Refund & Exchange Policy

Effective Date: August 2026

At Qazi Honey Nectar, we take great care to ensure that your honey is securely packed and delivered to you in excellent condition. Because our products are food items, we do not accept returns due to change of mind, taste preference, or incorrect selection after delivery.

Damaged, Leaked, Tampered or Wrong Product

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged or broken bottle/jar

  • A leaking product

  • A product with a broken or tampered seal

  • The wrong product or quantity

  • A product that appears defective or contaminated

please contact us within 48 hours of delivery at:

Email: qazihoneynectar@gmail.com

For faster resolution, please provide your order number and clear photos/videos of the product and packaging. An unboxing video may be requested for damaged, tampered or missing-item claims.

After reviewing your claim, we may offer a replacement or refund, depending on the circumstances and product availability.

Non-Returnable Products

Due to food safety and hygiene considerations, opened or delivered honey products cannot be returned.

We do not accept returns for:

  • Change of mind

  • Taste preference

  • Incorrect selection by the customer

  • Opened or used honey

  • Products damaged after delivery due to improper handling or storage

  • Sale or promotional items, unless the item was received damaged, defective, or incorrect

However, your legal rights under applicable Pakistani consumer protection laws are not affected.

Return Address

If we require the product to be physically returned for inspection, we will provide return instructions.

Return Address:
Qazi & Mak Foods Private Limited
Sunny Plaza, Abbott Road, Lahore, Pakistan

Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.

Refunds

Once your claim has been reviewed and approved, we will notify you of the refund or replacement.

For approved refunds:

  • Prepaid orders will generally be refunded through the applicable original payment method or another agreed payment method.

  • Cash on Delivery (COD) refunds may be processed through bank transfer, Easypaisa, JazzCash, or another mutually agreed method.

  • Refund processing may take 5–10 business days after approval, depending on the payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an error, damage, or issue attributable to Qazi Honey Nectar.

Exchanges / Replacements

If you receive the wrong, damaged, leaking, or defective product, we may provide a replacement of the same product where available.

If the same product is unavailable, we may offer an alternative product or refund, subject to availability and the circumstances of the claim.

Contact Us

For any return, refund, replacement, or product-related question, please contact:

Qazi Honey Nectar
Email: qazihoneynectar@gmail.com
Address: Sunny Plaza, Abbott Road, Lahore, Pakistan

Important: This policy should be read together with applicable consumer-protection requirements in Pakistan. Pakistan's e-commerce policy framework emphasizes transparent product information, return policies, customer support, and dispute-resolution mechanisms. (Ministry of Commerce Pakistan)