SHIPPING POLICY

Last Updated: August 2026

At QAZI & MAK FOODS (PVT) LIMITED, operating under the brand Qazi Honey Nectar, we aim to process and deliver your orders safely and efficiently across Pakistan.

By placing an order through our website, you agree to the shipping terms described below.

1. ORDER PROCESSING

Orders are normally processed within 2-3 business days after confirmation.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, public holidays, or periods of unusually high order volume, processing may take slightly longer.

2. DELIVERY TIME

After dispatch, estimated delivery times are generally:

• Major cities: 2–4 business days

• Other cities and areas: 3–7 business days

• Remote areas: Delivery may take additional time depending on courier coverage

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incomplete addresses, or other circumstances beyond our control.

3. SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

• Delivery location

• Order weight

• Number of products

• Courier service

• Promotional offers

From time to time, we may offer free shipping promotions on selected products, orders, or locations.

4. CASH ON DELIVERY

Cash on Delivery (COD) may be available for eligible locations within Pakistan.

For COD orders, customers are required to provide a valid:

• Full name

• Mobile number

• Complete delivery address

We may contact you to confirm your order before dispatch.

Please ensure that someone is available to receive and pay for the parcel at the provided address.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please carefully check your:

• Name

• Phone number

• House/shop number

• Street/area

• City

• Any relevant delivery instructions

Qazi Honey Nectar will not be responsible for delivery delays or additional charges caused by an incorrect or incomplete address provided by the customer.

6. COURIER DELIVERY

Orders may be shipped through third-party courier and logistics companies.

Once your order has been dispatched, you may receive tracking information where available.

Courier delivery times may vary depending on the destination and courier network.

7. DELAYED ORDERS

If your order is delayed beyond the estimated delivery period, please contact us at:

Email: qazihoneynectar@gmail.com
Phone/WhatsApp: +92 346 701 6744

We will coordinate with the relevant courier to check the status of your shipment.

Please note that delivery dates provided at checkout or by the courier are estimates and may change due to circumstances outside our control.

8. DAMAGED OR LEAKING PARCELS

Please inspect your package as soon as you receive it.

If your parcel arrives:

• Broken

• Leaking

• Severely damaged

• Tampered with

• With missing products

please contact us within 48 hours of delivery.

Please keep the product and original packaging and provide clear photographs/videos of the parcel and product so that we can investigate the issue.

Depending on the circumstances, we may provide a replacement or refund after verification.

For complete details, please refer to our Return & Refund Policy.

9. FAILED DELIVERY

If a delivery attempt fails because the customer is unavailable, the address is incorrect/incomplete, or the customer refuses to receive the parcel, the courier may return the order to us.

If the customer requests the order to be shipped again, additional shipping charges may apply.

10. REFUSED ORDERS

If an order is refused at the time of delivery without a valid reason, any applicable courier or return-to-origin charges may be considered before processing a future order.

For COD orders, repeated refusal of parcels may result in COD availability being restricted for future orders.

11. PRODUCT SAFETY & PACKAGING

Qazi Honey Nectar products are carefully packed before dispatch to reduce the risk of leakage or damage during transportation.

Because honey is a food product, customers should store the product according to the instructions provided on the packaging after receiving it.

12. INTERNATIONAL SHIPPING

At this time, Qazi Honey Nectar primarily ships within Pakistan.

International shipping, where offered in the future, may be subject to additional shipping charges, customs duties, taxes, import restrictions, and destination-country regulations.

13. CONTACT US

For shipping or delivery questions, please contact:

QAZI & MAK FOODS (PVT) LIMITED

Brand: Qazi Honey Nectar
Address: Sunny Plaza, Abbott Road, Lahore, Pakistan
Email: qazihoneynectar@gmail.com
Phone/WhatsApp: +92 346 701 6744

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